Program objectives

This program of study prepares a candidate to be a secretary. As part of their daily tasks, secretaries independantly assume the administrative tasks necessary to support managers and professionals. Their responsibilities vary according to the type and size of the company they work for. They are resource persons in their work environment and act as liaisons between different services in their company.

Secretarial tasks consist of entering texts and data into a computer, editing documents and designing presentations, spreadsheets, visual design of documents, with or without directions. Furthermore, secretaries can edit, put together documents that are entered by another person and translate texts. They correct texts, do layouts, collate and distrubute documents. Secretaries must also assure the quality of documents produced by proofreading for spelling, syntax and grammar.

In addition to producing quality documents, secretaries also perform the following tasks: provide customer service; follow up on business correspondance; organise meetings and events, large and small; perform document management by opening, filing and keeping files up to date by traditional means as well as digital; provide technical support on occasion for using equipment and integrating new employees; keep agendas up to date and making and confirming appointments; contribute to the office supplies; perform accounting tasks such as bookkeeping, bank deposits as well as follow up on supplier and client accounts and updating the information diffused on Internet sites and social media.

Program content

CodeStatement of competencyHoursCredits
960-501Determine their suitability for the occupation and the training process151
960-515Proofread the spelling and grammar of English texts755
960-526Perform word processing tasks906
960-534Ensure the quality of written English604
960-544Provide customer service604
960-554Perform document management604
960-562Produce spreadsheets302
960-572Design presentations302
960-584Write business texts in English604
960-596Carry out accounting operations906
960-605Produce business correspondence755
960-613Create databases453
960-623Handle cash453
960-635Translate texts755
960-644Produce tables and charts604
960-656Prepare the visual design of documents906
960-666Write and format business texts in French906
960-672Update information published on digital media302
960-683Interact in French in a business setting453
960-695Follow up on business correspondence755
960-704Carry out activities related to the organization of meetings and events604
960-714Produce reports604
960-722Provide technical support302
960-733Coordinate multiple tasks453
960-746Enter the workforce906