Program objectives

To develop the competencies necessary for applying the methods required in order to effectively practice the career, such as problem solving, researching information and time management. Skills related to optimal use of software are also developed: the use of older as well as recent operating systems, the use of application software, creating and using databases and the use of telecommunications. Developing the skills related to communication in the work place and customer support such as: interacting in a variety of of professional situations, communicating in French/English, providing call-centre customer assistance. Finally, the development of the competencies necessary for network management: assessing the structure and functioning of computer systems, developing programs, installing hardware and software, managing access, setting up resource sharing, troubleshooting and computer optimization.

Program content

CodeStatement of competencyHoursCredits
962-012Determine their suitability for the occupation and the training process302
962-025Analyze the architecture and operation of computer systems755
962-038Exploit the possibilities of operating systems using older technology1208
962-043Apply a problem-solving method453
962-052Research information302
962-068Develop a utility program1208
962-074Interact in various work situations604
962-088Exploit the possibilities of application software1208
962-096Exploit the possibilities of operating systems using recent technology906
962-106Create and use a database906
962-116Install the hardware and software of a computer906
962-122Manage their time302
962-135Communicate in French755
962-148Manage access to the resources of a network1208
962-157Install the shareable resources of a network1057
962-166Exploit the possibilities of telecommunications facilities906
962-173Manage their careers453
962-186Troubleshoot a computer problem906
962-194Optimize the performance of a computer604
962-205Provide technical support at a telephone help desk755
962-218Ensure the proper operation of computers in the workplace1208
962-228Provide service to clients in the workplace1208